Service Status

Real-time status and uptime information for all Zuato services

Last updated: January 15, 2025 at 14:32 UTC

All Systems Operational

All Zuato services are running smoothly with no reported issues.

99.98%
Uptime last 90 days

Current Service Status

Services

Operational
Degraded
Outage
Maintenance

Payment Gateway

Online payment processing, 3D Secure, and card tokenization

100%
Operational

Mini POS

Portable payment devices and mobile transaction processing

100%
Operational

ePOS Solution

Software-based POS for smartphones and tablets

99.95%
Operational

POS Machine

Enterprise-grade terminals and countertop devices

100%
Operational

Settlement Routing

Automatic split payments and multi-party settlements

100%
Operational

HTML Button

Embeddable payment buttons and checkout links

100%
Operational

Recurring Payments

Subscription billing and automated payment scheduling

100%
Operational

Merchant Wallet

Digital wallet, balance management, and fund transfers

100%
Operational

API

RESTful APIs, webhooks, and developer integrations

99.99%
Operational

Corporate Debit Card

Business cards, expense management, and controls

100%
Operational

Active Incidents

No Active Incidents

All systems are operating normally. There are no ongoing incidents at this time.

Scheduled Maintenance

Database Infrastructure Upgrade

January 20, 2025
02:00 - 04:00 UTC (2 hours)

We will be performing a scheduled maintenance to upgrade our database infrastructure. During this window, you may experience brief interruptions (less than 5 minutes total) in transaction processing. Settlement processing will not be affected.

Payment Gateway API Recurring Payments

POS Terminal Firmware Update

January 25, 2025
03:00 - 05:00 UTC (2 hours)

Scheduled firmware updates will be pushed to POS Machine and Mini POS terminals. Terminals will automatically download and install updates during low-activity periods. No action required from merchants.

POS Machine Mini POS

Past Incidents (Last 14 Days)

January 14, 2025
No incidents reported on this day
January 13, 2025
No incidents reported on this day
January 12, 2025
Delayed Settlement Processing

Some merchants experienced delays in receiving their daily settlements due to a banking partner connectivity issue. All settlements were processed by end of day.

Duration: 3 hours 15 minutes | Resolved at 11:45 UTC
January 11, 2025
No incidents reported on this day
January 10, 2025
No incidents reported on this day
January 9, 2025
ePOS App Connectivity Issues

Some ePOS users experienced intermittent connectivity issues when processing contactless payments. The issue was traced to a certificate renewal and resolved.

Duration: 45 minutes | Resolved at 09:30 UTC
January 8, 2025
No incidents reported on this day